Abc Of Ict Card Deck

Author: Paul Wilkinson
Editor: Van Haren
ISBN: 9087536151
File Size: 29,10 MB
Format: PDF, Kindle
Read: 353
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A new approach to dry and formal training and change programs; this card deck makes strong and sound points with a humorous pack of cards. Designed and drawn by Paul Wilkinson well-known and respected throughout the ITSM Industry for his ITIL from Hell products. Maarten Bordewijk, Getronics-PinkRoccade, senior ITIL trainer, Netherlands "Any IT Service Management initiative that doesn't address ABC is bound for failure, Any educational institute wanting to give people the capabilities and knowledge for successfully deploying ITIL should use the ABC cards to support the necessary discussion in training modules leading up to formal certification""When organizing an improvement workshop it helps to list issues and to prioritize them. Participants often find it difficult to be complete in this. The ABC Cards provide a complete list of all things that could go wrong. People can instantly recognize issues and pick the cards that apply to them and provide examples of attitude and behavior. It speeds up the process and helps everyone involved to name the issues that really inhibit successful ITSM." Alejandro Debenedet, EXIN, Netherlands"The ABC card exercise was a lot of fun, and put people immediately to work, brainstorming on the worst practices and their consequences, aided by the easily recognizable cartoons. It was interesting to see how people from different backgrounds could quickly interact and agree on how the situations apply to daily life and how they need to be approached.""From my perspective at EXIN, I see that the ABC card set helps people understand the problems and the typical worst practices. It helps people discuss the consequences and possible solutions, and with that it achieves something very important: it gives hands-on experience in solving ITSM related issues.""This is a great aid for people seeking for certification in the different levels and practices of ITSM, whether it is ITIL or ISO 20000 or other good practices. EXIN has always developed the exams based on the believe that the candidates need more than just theory, but also practical knowledge, and this helps people gain practical knowledge."Peter Lijnse, Director Service Management Art, Canada "This card game is a valuable instrument for training and consulting companies like service Management art. Because it is easier to point out worse practices. I use some of the cards in training or consulting sessions. The moment I see the behavior I take out the card and put it on the table, so we can have a discussion around it. It is much more powerful than addressing it verbally Great job GamingWorks, it is just a great product to address issues."

Abc Of Ict The Exercise Workbook

Author: Jan Schilt
Editor: Van Haren
ISBN: 9087537670
File Size: 77,74 MB
Format: PDF, Docs
Read: 2120
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ABC stands for the Attitude, Behavior and Culture within IT organizations. ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your IT organization, or more importantly, your business! With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues.The Exercise Workbook gives practical exercises you can do within a real training or team sessions whilst using the ABC of ICT Card Deck. Together they make an awareness and assessment instrument to be used in team meetings and workshops to perform a number of exercises aimed at recognizing and discussing ABC worst practices that need solving in YOUR organization. The ABC of ICT Introduction book (sold separately) will then give help and tips for solving. We also have a website where people can give feedback on the book, share exercises and case studies and where they can find a list of training and consulting companies that deliver ABC of ICT products and services.

Abc Of Ict

Author: Jan Schilt
Editor: Van Haren
ISBN: 9087538731
File Size: 34,67 MB
Format: PDF, Docs
Read: 2677
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ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value

Global Standards And Publications Edition 2016 2017

Author: VHP
Editor: Van Haren
ISBN: 9401806039
File Size: 20,77 MB
Format: PDF, ePub, Mobi
Read: 4684
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Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the offi cial publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), fl exibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.

Global Standards And Publications

Author: VHP et al
Editor: Van Haren
ISBN: 9401800359
File Size: 55,72 MB
Format: PDF, ePub, Docs
Read: 9683
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Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the offi cial publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), fl exibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.

Shuffling Decks With Repeated Card Values

Author: Mark A. Conger
Editor:
ISBN:
File Size: 68,60 MB
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The British Journal Of Mathematical Statistical Psychology

Author:
Editor:
ISBN:
File Size: 26,65 MB
Format: PDF, Kindle
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Industrial Research In Britain

Author:
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ISBN:
File Size: 45,68 MB
Format: PDF
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Issues for 1946- include sections: Books, periodicals and films, and Who's who in industrial research.

University Of Michigan Executive System For The Ibm 7090 Computer

Author: University of Michigan Computing Center
Editor:
ISBN:
File Size: 72,49 MB
Format: PDF, Mobi
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Yu Gi Oh Trading Card Game Official Card Catalog

Author: Stephen Stratton
Editor: Prima Games
ISBN: 9780761551621
File Size: 25,34 MB
Format: PDF, Docs
Read: 4069
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Gotta duel? Gotta have this guide! ·Complete stats for every card—over 2,000 cards total! ·Details on all starter decks, boosters, and promo cards, including the all-new GX cards! ·Find cards fast with the alphabetical card index ·Full set of official rules includes tips on preparing for duels, game card types, gameplay phases, and a glossary ·The most up-to-date card catalog, perfect for beginners and master duelists alike

Three Studies In The Electronic And Vibrational Structure Of Polyatomic Molecules

Author: James Albert Morrell
Editor:
ISBN:
File Size: 44,93 MB
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Algorithmics

Author: David Harel
Editor: Addison Wesley
ISBN:
File Size: 18,55 MB
Format: PDF, Kindle
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Provides a study of the fundamental theoretical ideas of computing and examining how to design accurate and efficient algorithms.

Chambers Dictionary Of Science And Technology

Author: John Lackie
Editor: Chambers Harrap Pub Limited
ISBN:
File Size: 34,52 MB
Format: PDF, ePub
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Unrivalled coverage of modern scientific terms

Data And Control Systems

Author:
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ISBN:
File Size: 52,94 MB
Format: PDF, Docs
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South African Industry And Trade

Author:
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ISBN:
File Size: 74,59 MB
Format: PDF
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Studies Of Nucleic Acid Chemistry

Author: Susan Mary Freier
Editor:
ISBN:
File Size: 17,19 MB
Format: PDF
Read: 2376
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