Basic Service Management

Author: Rob England
Editor: Lulu.com
ISBN: 0958296936
File Size: 30,48 MB
Format: PDF, ePub
Read: 3891
Download

Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

Basic Kitchen And Food Service Management

Author:
Editor:
ISBN:
File Size: 41,57 MB
Format: PDF, ePub
Read: 3535
Download

"Basic Kitchen and Food Service Management is one of a series of Culinary Arts open textbooks developed to support the training of students and apprentices in British Columbia's foodservice and hospitality industry. Although created with the Professional Cook, Baker and Meatcutter programs in mind, these have been designed as a modular series, and therefore can be used to support a wide variety of programs that offer training in foodservice skills. Other books in the series include: Food Safety, Sanitation, and Personal Hygiene Working in the Food Service Industry Workplace Safety in the Food Service Industry Meat Cutting and Processing Human Resources in the Food Service and Hospitality Industry Ingredients, Nutrition and Labelling Modern Pastry and Plated Dessert Techniques The series has been developed collaboratively with participation from public and private post-secondary institutions."--BC Campus website.

Services Management In Intelligent Networks

Author: Seraphin B. Calo
Editor: Springer Science & Business Media
ISBN: 3540414274
File Size: 68,82 MB
Format: PDF
Read: 5020
Download

This book constitutes the refereed proceedings of the 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2000, held in Austin, TX, USA in December 2000. The 21 revised full papers presented were carefully reviewed and selected from a total of 65 submissions. The book is divided into topical sections on architectures for internet management, fault management of services and networks, inter-domain management, event handling for management services, QoS management, and management architectures.

Basic Kitchen And Food Service Management

Author: British Columbia Cook Articulation Committee
Editor:
ISBN:
File Size: 74,31 MB
Format: PDF, Mobi
Read: 5192
Download

"Basic Kitchen and Food Service Management is one of a series of Culinary Arts open textbooks developed to support the training of students and apprentices in British Columbia's foodservice and hospitality industry. Although created with the Professional Cook, Baker and Meatcutter programs in mind, these have been designed as a modular series, and therefore can be used to support a wide variety of programs that offer training in foodservice skills. Other books in the series include: Food Safety, Sanitation, and Personal Hygiene Working in the Food Service Industry Workplace Safety in the Food Service Industry Meat Cutting and Processing Human Resources in the Food Service and Hospitality Industry Ingredients, Nutrition and Labelling Modern Pastry and Plated Dessert Techniques The series has been developed collaboratively with participation from public and private post-secondary institutions."--BC Campus website.

Forest Service S Management Policies And Ecoregion Assessments

Author: United States
Editor:
ISBN:
File Size: 16,99 MB
Format: PDF, ePub, Mobi
Read: 8142
Download


Telecommunications Quality Of Service Management

Author: Antony Oodan
Editor: IET
ISBN: 9780852964248
File Size: 33,79 MB
Format: PDF, Mobi
Read: 4684
Download

An understanding of the basic concepts of quality and its management is essential for the professional management of Quality of Service (QoS) in telecommunications. This book is essential reading for all those interested in QoS issues.

Managing Virtualization Of Networks And Services

Author: Alexander Clemm
Editor: Springer
ISBN: 3540756949
File Size: 38,22 MB
Format: PDF, ePub, Mobi
Read: 6687
Download

This book constitutes the refereed proceedings of the 18th IFIP/IEEE International Workshop on Distributed Systems, Operations and Management, DSOM 2007, held in the course of the 3rd International Week on Management of Networks and Services, Manweek 2007. It covers peer-to-peer management, fault detection and diagnosis, performance tuning and dimensioning, problem detection and mitigation, operations and tools, service accounting and auditing, Web services and management.

It Service Management

Author: John Sansbury
Editor: BCS, The Chartered Institute for IT
ISBN: 9781780173184
File Size: 26,82 MB
Format: PDF, Kindle
Read: 7577
Download

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Modern Maintenance Management

Author:
Editor:
ISBN:
File Size: 20,11 MB
Format: PDF, Docs
Read: 4678
Download


Improving Traffic Signal Management And Operations

Author: U.s. Department of Transportation
Editor:
ISBN: 9781724246745
File Size: 49,59 MB
Format: PDF, ePub, Docs
Read: 670
Download

Improving traffic signal management and operations : a basic service model /

Understanding Services Management

Author: William J. Glynn
Editor: John Wiley & Son Limited
ISBN:
File Size: 61,11 MB
Format: PDF
Read: 6283
Download

A state-of-the-art services managment guide

Service Management And Marketing Customer Management In Service Competition 3rd Ed

Author: Christian Grönroos
Editor: John Wiley & Sons
ISBN: 9788126512874
File Size: 66,98 MB
Format: PDF, ePub, Docs
Read: 7569
Download

This is the third edition of a very successful book written by one of the leading writers and researchers in services marketing and management. Alongside the greater emphasis on the relationship approach to services marketing, this book provides a thorough update of various researches from the services marketing and relationship marketing field. It also includes new material on service recovery along with an in depth discussion of the basic ground rules and objectives of marketing. · The Service And Relationship Imperative: Managing In Service Competition · Managing Customer Relationships: An Alternative Paradigm In Management And Marketing · The Nature Of Services And Service Consumption, And Its Marketing Consequences · Service And Relationship Quality · Quality Management In Services · Return On Service And Relationships · Managing The Augmented Service Offering · Service Management Principles · Managing Productivity In Service Organizations · Managing Marketing Or Market-Oriented Management · Managing Integrated Marketing Communication And Total Communication · Managing Brand Relationships And Image · Customer-Focused Organization: Structure, Resources And Service Processes · Managing Internal Marketing: A Prerequisite For Successful Customer Management · Managing Service Culture: The Internal Service Imperative · Transforming A Manufacturing Firm Into A Service Business · Conclusions: Managing Services And Relationships

Service And Operations Management

Author: Cengiz Haksever
Editor: World Scientific Publishing Company
ISBN: 9813209461
File Size: 65,67 MB
Format: PDF, ePub, Docs
Read: 338
Download

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting. This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles. An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected]

It Financial Management

Author: Maxime Sottini
Editor: Van Haren
ISBN: 9087537654
File Size: 71,43 MB
Format: PDF
Read: 5090
Download

It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must create value for the business. This practical title describes the strong financial skills that IT managers must have in order to support:Operations: Finance departments rely heavily on IT managers being able to identify, track and measure costs sometimes at a very granular level Budgeting: the very technical nature of IT operations means that budgeting can be more complex than many other areasProject Delivery: large technical project deliveries means that costs can be correspondingly complex to account forBusiness Modeling; pricing models rely heavily on IT managers skills and accuracy. Where one service supports many commercial offerings a strong model is needed to apportion costs appropriately Investment and business cases: a sound understanding of the financial contribution the IT assets make to the overall business is critical to gain support for ongoing investment This outstanding title covers the main financial concepts that managers need to be familiar with in order for IT to take its proper senior place as a contributor to the business. It assumes a basic level of financial understanding and builds on the techniques required almost daily; therefore it is overwhelmingly practical and based on real world scenarios. Not only are the techniques fully described but issues such as roles, implementation, daily management and even tooling are detailed.

Automotive Service Management

Author: Andrew Rezin
Editor: Pearson
ISBN: 9780134709857
File Size: 47,93 MB
Format: PDF, Docs
Read: 2877
Download

For courses in automotive principles. Complete guide to managing an automotive repair business, for both the novice and the professional Automotive Service Management: Principles into Practice is the most comprehensive text available to address the wide range of skills and knowledge needed to successfully manage or own an automotive repair business. Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management. The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 Service Consultant Test to help students prepare for success on this certification exam.

Capacity Management A Practitioner Guide

Author: Adam Grummit
Editor: Van Haren
ISBN: 9087535198
File Size: 35,23 MB
Format: PDF
Read: 5588
Download

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ­ISO/IEC lists a set of required capacity management deliverables ­ITIL outlines what should be done in capacity management ­this book starts to describe how to do it Covers details of what capacity management is all about: ­what is capacity management ­why do it – benefits and cost-benefit analysis ­how to do it – data-flows and activities ­who does it – roles and perspectives ­implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: ­objectives, interfaces and data-flows, sub-practices and activities ­metrics, application sizing parameters, data for modelling ­deliverables, reports, CMMI levels, KPIs, risk matrix ­sample capacity plan

Proceedings

Author:
Editor:
ISBN:
File Size: 46,66 MB
Format: PDF, Docs
Read: 454
Download


Medical Equipment Maintenance

Author: Binseng Wang
Editor: Morgan & Claypool Publishers
ISBN: 1627050566
File Size: 20,85 MB
Format: PDF, ePub, Docs
Read: 8357
Download

In addition to being essential for safe and effective patient care, medical equipment also has significant impact on the income and, thus, vitality of healthcare organizations. For this reason, its maintenance and management requires careful supervision by healthcare administrators, many of whom may not have the technical background to understand all of the relevant factors. This book presents the basic elements of medical equipment maintenance and management required of healthcare leaders responsible for managing or overseeing this function. It will enable these individuals to understand their professional responsibilities, as well as what they should expect from their supervised staff and how to measure and benchmark staff performance against equivalent performance levels at similar organizations. The book opens with a foundational summary of the laws, regulations, codes, and standards that are applicable to the maintenance and management of medical equipment in healthcare organizations. Next, the core functions of the team responsible for maintenance and management are described in sufficient detail for managers and overseers. Then the methods and measures for determining the effectiveness and efficiency of equipment maintenance and management are presented to allow performance management and benchmarking comparisons. The challenges and opportunities of managing healthcare organizations of different sizes, acuity levels, and geographical locations are discussed. Extensive bibliographic sources and material for further study are provided to assist students and healthcare leaders interested in acquiring more detailed knowledge. Table of Contents: Introduction / Regulatory Framework / Core Functions of Medical Equipment Maintenance and Management / CE Department Management / Performance Management / Discussion and Conclusions

Improving Traffic Signal Management And Operations

Author: Richard W. Denney
Editor:
ISBN:
File Size: 72,39 MB
Format: PDF, Docs
Read: 1641
Download


Quality Management Practices

Author: R. P. Mohanty
Editor: Excel Books India
ISBN: 9788174465825
File Size: 28,99 MB
Format: PDF, Docs
Read: 7279
Download

This book is the outcome of the efforts of many professionals working both in academia and industry who have contributed to the proceedings of the International Conference on Quality Management Practices for Organizational Excellence . Organizational Excellence is a final product composed of two basic elements alloyed prudently by the members/stakeholders of an organization. These two basic elements are Strategy and Culture . When we talk of quality management practices, we have to pursue quality as a strategy and also quality as a culture . Quality as strategy is a conscious and deliberate search for a plan of action that will develop an organization's distinctive competence and compound it. Quality as culture is the amalgamation of behavior patterns of all the stakeholders in terms of beliefs, values, attitudes etc. In other words, quality management is the epicenter of the competitive organizations of the future in which strategy is the scientific pursuits and culture is the artistic artifacts. Numerous authors have put forth their logical thoughts, have articulated their concepts and have validated their hypothesis relating to quality management. The papers, which have found place in this book aim at creating values of quality management practices.