Deploying Cisco Unified Contact Center Express

Author: Michael HouTong Luo, CCIE# 6183
Editor: Lulu.com
ISBN: 1329184629
Size: 11,22 MB
Format: PDF, Mobi
Read: 657
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Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep. Written by Michael HouTong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of ""Deploying Cisco Unified Presence.""

Cisco Unified Contact Center Enterprise Ucce

Author: Gary Ford
Editor: Pearson Education
ISBN: 1587141388
Size: 15,31 MB
Format: PDF, ePub, Docs
Read: 485
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Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-–including preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Ccie Collaboration Quick Reference

Author: Akhil Behl
Editor: Cisco Press
ISBN: 0133846113
Size: 14,28 MB
Format: PDF, Mobi
Read: 573
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CCIE Collaboration Quick Reference provides you with detailed information, highlighting the key topics on the latest CCIE Collaboration v1.0 exam. This fact-filled Quick Reference allows you to get all-important information at a glance, helping you to focus your study on areas of weakness and to enhance memory retention of important concepts. With this book as your guide, you will review and reinforce your knowledge of and experience with collaboration solutions integration and operation, configuration, and troubleshooting in complex networks. You will also review the challenges of video, mobility, and presence as the foundation for workplace collaboration solutions. Topics covered include Cisco collaboration infrastructure, telephony standards and protocols, Cisco Unified Communications Manager (CUCM), Cisco IOS UC applications and features, Quality of Service and Security in Cisco collaboration solutions, Cisco Unity Connection, Cisco Unified Contact Center Express, and Cisco Unified IM and Presence. This book provides a comprehensive final review for candidates taking the CCIE Collaboration v1.0 exam. It steps through exam objectives one-by-one, providing concise and accurate review for all topics. Using this book, exam candidates will be able to easily and effectively review test objectives without having to wade through numerous books and documents for relevant content for final review.

Voip Performance Management And Optimization

Author: Adeel Ahmed
Editor: Cisco Press
ISBN: 0132583062
Size: 14,45 MB
Format: PDF, Mobi
Read: 519
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VoIP Performance Management and Optimization A KPI-based approach to managing and optimizing VoIP networks IP Communications Adeel Ahmed, CCIE® No. 4574 Habib Madani Talal Siddiqui, CCIE No. 4280 VoIP Performance Management and Optimization is the first comprehensive, expert guide to managing, monitoring, troubleshooting, and optimizing large VoIP networks. Three leading Cisco VoIP experts bring together state-of-the-art techniques for ensuring that customer service level agreements (SLA) are consistently met or exceeded. The authors begin by reviewing how VoIP is deployed in enterprise and service provider networks and the performance tradeoffs and challenges associated with each leading VoIP deployment model. Next, they present a comprehensive approach to diagnosing problems in VoIP networks using key performance indicators (KPI) and proactively addressing issues before they impact service. In this book, you will find a proven tools-based strategy for gauging VoIP network health and maximizing performance and voice quality. You also will learn how to perform trend analysis and use the results for capacity planning and traffic engineering—thereby optimizing your networks for both the short- and long-term. The authors all work in the Cisco Advanced Services Group. Deploy, manage, monitor, and scale multivendor VoIP networks more effectively Integrate performance data from multiple VoIP network segments and service flows to effectively manage SLAs Use performance counters, call detail records, and call agent trace logs to gauge network health in real time Utilize dashboards to analyze and correlate VoIP metrics, analyze trends, and plan capacity Implement a layered approach to quickly isolate and troubleshoot both localized and systemic problems in VoIP networks Optimize performance in networks where the service provider owns the “last mile” connection Improve performance when VoIP is deployed over publicly shared infrastructure Manage performance in enterprise networks using both centralized and distributed call processing Plan media deployment for the best possible network performance Monitor trends, establish baselines, optimize existing resources, and identify emerging problems Understand and address common voice quality issues This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity. Category: Networking: Unified Communications Covers: Voice over IP Network Management

Implementing Cisco Unified Communications Manager

Author: Dennis Hartmann
Editor: Cisco Press
ISBN: 1587204185
Size: 19,26 MB
Format: PDF, ePub, Docs
Read: 873
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Cisco's authorized foundation learning self-study guide for the new CCNP Voice CIPT1 V.8 exam • •Developed with the Cisco certification team, creators of the new CCNP Voice exams and courses. •Covers CUCM 8.x configuration and administration in single site environments, from deployment models to services, installation to security. •New chapters on Cisco Unified Mobility, Unified Manager Assistant, and Phone Services. •Includes hundreds of review questions. This is Cisco's authorized, self-paced, foundation learning tool for the new CIPT1 8.0 exam (Implementing Cisco Unified Communications Manager, Part 1), required for the new CCNP Voice certification. It offers readers a complete, engineering-level understanding of planning, deploying, and managing singlesite IP Telephony environments based on Cisco Unified Communications Manager (CUCM) 8.x. As an Authorized Self-Study Guide, this book fully reflects the content of the newest versions of the Cisco CIPT1 course. Each chapter ends with 20 questions designed to help readers assess their understanding as they prepare for the exam. Older material has been removed from this edition, and three new chapters have been added to cover: • •Cisco Unified Communications Manager Phone Services. •Implementing Cisco Unified Manager Assistant. •Implementing Cisco Unified Mobility

Ccie Voice V3 0 Quick Reference

Author: Mark Lewis
Editor: Cisco Press
ISBN: 0132854597
Size: 12,51 MB
Format: PDF, Docs
Read: 450
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As a final exam preparation tool, CCIE Voice v3.0 Quick Reference provides a concise review of all objectives on the CCIE Voice written exam v3.0. This eBook provides you with detailed, graphical-based information, highlighting only the key topics in cram-style format. With this document as your guide, you will review topics on the technologies and applications that comprise a Cisco Enterprise VoIP solution. This fact-filled Quick Reference allows you to get all-important information at a glance, helping you to focus your study on areas of weakness and to enhance memory retention of essential exam concepts.

Implementing Cisco Unified Communications Manager Part 2 Cipt2 Foundation Learning Guide

Author: Chris Olsen
Editor: Cisco Press
ISBN: 013231214X
Size: 16,58 MB
Format: PDF, ePub, Docs
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Implementing Cisco Unified Communications Manager, Part 2 (CIPT2), Second Edition is a Cisco®-authorized, self-paced learning tool for CCNP Voice® foundation learning. This book provides you with the knowledge needed to install and configure a Cisco Unified Communications Manager solution in a multisite environment. By reading this book, you will gain a thorough understanding of how to apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure, and implement solutions to reduce bandwidth requirements in the IP WAN. This book focuses on Cisco Unified Communications Manager (CUCM) Release 8.x, the call routing and signaling component for the Cisco Unified Communications solution. The book has been fully updated and includes new coverage of topics such as Service Advertisement Framework (SAF), and Call Control Discovery (CCD). Whether you are preparing for CCNP Voice certification or simply want to gain a better understanding of deploying Cisco Unified Communications Manager in a multisite environment, you will benefit from the foundation information presented in this book. Implementing Cisco Unified Communications Manager, Part 2 (CIPT2), Second Edition, is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining. Chris Olsen , CCVP, and CCNP, along with numerous other Cisco voice specializations, Microsoft, VMware, and Novell certifications, has been an independent IT and telephony consultant, author, and technical editor for more than 15 years. He has been a technical trainer for more than 19 years and has taught more than 60 different courses in Cisco, Microsoft, VMware, and Novell. For the last seven years he has specialized in Cisco, and recently Microsoft Unified Communications along with VMware virtualization and Cisco data center technologies. He has done a wide array of IT and telephony consulting for many different companies. · Identify multisite issues and deployment solutions · Implement multisite connections · Apply dial plans for multisite deployments · Examine remote site redundancy options · Implement Survivable Remote Site Telephony (SRST) and Media Gateway Control Protocol (MGCP) Fallback · Implement CUCM Express in SRST mode · Implement bandwidth management and call admission control (CAC) · Configure device and extension mobility · Apply Service Advertisement Framework (SAF) and Call Control Discovery (CCD) This volume is in the Foundation Learning Guide Series offered by Cisco Press ® . These guides are developed together with Cisco as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.

Implementing Cisco Collaboration Applications Capps Foundation Learning Guide Ccnp Collaboration Exam 300 085 Capps

Author: Chris Olsen
Editor: Cisco Press
ISBN: 0134272978
Size: 20,84 MB
Format: PDF, ePub, Docs
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Now fully updated for the new Cisco CAPPS 300-085 exam, Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches advanced skills for designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified Communications applications, devices, and networks. Author Chris Olsen shows how to effectively use Cisco Unity Connection, Cisco Unity Express, Cisco Instant Message and Presence, Cisco TelePresence Video Communication Server, and Cisco TelePresence Management Suite in production environments. He begins by introducing the server platforms and overlays that are the basis for all Cisco Unity Connection design and integration. Next, he presents in-depth coverage of a wide range of essential tasks–from user configuration to voicemail redundancy, configuring Cisco Jabber Mobile, to provisioning Cisco Prime Collaboration. Each chapter opens with a list of topics that clearly identifies its focus. Each chapter ends with a summary of key concepts for quick study, as well as review questions to assess and reinforce your understanding. Throughout, configuration examples and sample verification outputs illustrate critical issues in network operation and troubleshooting. Whether you are preparing for the CCNP Collaboration certification exams or you are just interested in learning about how to deploy and operate Cisco collaboration applications, you will find this book to be an invaluable resource. Shows how to integrate Cisco Unity Connection with Cisco Unified Communications Manager or other PBXs Covers configuring Cisco Unity Connection users, templates, service classes, distribution lists, security, LDAP, dial plans, and call management Walks through Unified Messaging single Inbox configuration Shows how to design, integrate, and configure feature-rich branch office messaging solutions with Cisco Unity Express Explains Cisco Unified IM and Presence components, design, integration, deployment, and feature configuration Covers Cisco Jabber and Cisco Jabber Mobile configuration Guides you through deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration Introduces Cisco TelePresence Management Suite (Cisco TMS) capabilities and scheduling options This book is in the Foundation Learning Guide Series. These guides are developed together with Cisco® as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.

Implementing Cisco Unified Communications Voice Over Ip And Qos Cvoice Foundation Learning Guide

Author: Kevin Wallace
Editor: Cisco Press
ISBN: 0132103400
Size: 19,73 MB
Format: PDF
Read: 223
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Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE) Foundation Learning Guide Foundation Learning for the CCNP® Voice (CVOICE) 642-437 Exam Kevin Wallace, CCIE® No. 7945 Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE) Foundation Learning Guide is a Cisco®-authorized, self-paced learning tool for CCNP Voice foundation learning. Developed in conjunction with the Cisco CCNP Voice certification team, it covers all aspects of planning, designing, and deploying Cisco VoIP networks and integrating gateways, gatekeepers, and QoS into them. Updated throughout for the new CCNP Voice (CVOICE) Version 8.0 exam (642-437), this guide teaches you how to implement and operate gateways, gatekeepers, Cisco Unified Border Element, Cisco Unified Communications Manager Express, and QoS in a voice network architecture. Coverage includes voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment, and essential information about gatekeepers and Cisco Unified Border Element. The book also provides information on voice-related QoS mechanisms that are required in Cisco Unified Communications networks. Fourteen video lab demonstrations on the accompanying CD-ROM walk you step by step through configuring DHCP servers, CUCME autoregistration, ISDN PRI circuits, PSTN dial plans, DID, H.323 and MGCP gateways, VoIP dial peering, gatekeepers, COR, AutoQoS VoIP, and much more. Whether you are preparing for CCNP Voice certification or simply want to gain a better understanding of VoIP and QoS, you will benefit from the foundation information presented in this book. - Voice gateways, including operational modes, functions, related call leg types, and routing techniques - Gateway connections to traditional voice circuits via analog and digital interfaces - Basic VoIP configuration, including A/D conversion, encoding, packetization, gateway protocols, dial peers, and transmission of DTMF, fax, and modem tones - Supporting Cisco IP Phones with Cisco Unified Communications Manager Express - Dial plans, including digit manipulation, path selection, calling privileges, and more - Gatekeepers, Cisco Unified Border Elements, and call admission control (CAC) configuration - QoS issues and mechanisms - Unique DiffServ QoS characteristics and mechanisms - Cisco AutoQoS configuration and operation Companion CD-ROM The CD-ROM that accompanies this book contains 14 video lab demonstrations running approximately 90 minutes. This book is in the Foundation Learning Guide Series. These guides are developed together with Cisco® as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.

Comptia Convergence Certification Study Guide

Author: Tom Carpenter
Editor: McGraw Hill Professional
ISBN: 9780071596817
Size: 10,61 MB
Format: PDF, Docs
Read: 920
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The book will be CAQC (CompTIA Approved Quality Curriculum) reviewed and approved Corporations such as Avaya, Intel, Catalyst Telecom, and Siemens recognize CompTIA Convergence+ Nearly one-third of more than 350 small and medium-sized businesses surveyed last fall by CompTIA said they intended to upgrade or replace their phone systems in the next 12 months