Offshoring It Services

Author: Mohan Babu
Editor: Tata McGraw-Hill Education
ISBN: 9780070635456
File Size: 60,96 MB
Format: PDF, ePub, Mobi
Read: 195

This book draws on the rich experience of the author and examines some of the emerging trends in offshoring, and focuses on how to facilitate and succeed in offshored projects. Significantly, it introduces the Offshoring Management Framework, a vendor-neutral way of approaching offshoring strategies for execution and management. The Framework may be adopted by managers at both ends of the offshoring spectrum: at outsourcing organizations and at service delievery firms, onsite and offshore.

Offshoring Information Technology

Author: Erran Carmel
Editor: Cambridge University Press
ISBN: 9781139444507
File Size: 36,65 MB
Format: PDF
Read: 7203

The decision to source software development to an overseas firm (offshoring) is looked at frequently in simple economic terms - it's cheaper, and skilled labor is easier to find. In practice, however, offshoring is fraught with difficulties. As well as the considerable challenge of controlling projects at a distance, there are differences in culture, language, business methods, politics, and many other issues to contend with. Nevertheless, as many firms have discovered, the benefits of getting it right are too great to ignore. This book explains everything you need to know to put offshoring into practice, avoid the pitfalls, and develop effective working relationships. It covers a comprehensive range of the important offshoring issues: from ROI to strategy, from SLA to culture, from country comparisons to provider marketing. Written for CTOs, CIOs, consultants, and other IT executives, this book is also an excellent introduction to sourcing for business students.

Offshoring It

Author: Bill Blunden
Editor: Apress
ISBN: 143020740X
File Size: 35,68 MB
Format: PDF
Read: 9129

* Offers a Well-Rounded Discussion Based on Opposing Views. * Discusses the Obstacles that Confront Offshore Employers, such as the foreign nation's: * Infrastructure (availability of electricity, transportation, water, food, etc). * Political stability. * Distance from the U.S. * Mortality rate. * Health care. * Presents an Exhaustive Survey of Companies Going Offshore. * Offers a Realistic Look at Potential Endgame Scenarios.

Intelligent It Offshoring To India

Author: W. Messner
Editor: Springer
ISBN: 0230291260
File Size: 12,97 MB
Format: PDF, Docs
Read: 6776

Enables companies to discuss and organize offshoring IT work to India and the opportunity to industrialize the IT delivery chain allowing countering cost pressures. Offshoring is considered as a lifecycle and the book provides a practical framework for assessing the offshore readiness and conducting a lean provider selection process.

It Application Service Offshoring

Author: Mario Lewis
Editor: SAGE Publications India
ISBN: 8132102754
File Size: 24,63 MB
Format: PDF, ePub, Mobi
Read: 4602

Written by an author with extensive experience in offshoring in India and abroad, this book offers critical insights into and information about: the difference between offshoring and outsourcing; how to set up an offshore operation; how to evaluate offshore vendors; how to plan and execute an offshore delivery; how to design the offshore organization; how to customize delivery management and control processes for offshore operations; how to mature a new offshore operation; and how to read current business trends to prepare for the future of offshoring. The author has created a website for his book available from

The Effect Of Offshoring On The Information Technology Sector

Author: Mohammed K. Yusuf
Editor: iUniverse
ISBN: 1450288936
File Size: 20,34 MB
Format: PDF
Read: 4456

This book is generated from a thesis written by this author in 2009 and provides an insight into the myth that is offshore outsourcing. The Information Technology field has often been criticized for its offshore outsourcing strategy and the negative impact it has on the American Economy. This book however, will provide insight and data gathered over the last twenty years, to show the true effects of offshore outsourcing. The advantages provided by offshore outsourcing are evident through the research in this book. Are we really losing all our jobs to offshore outsourcing? The rapid deployment of call centers to Asia Pac, has many claiming that all our jobs are overseas, this book gives you an insight into how globalization has affected the Information Technology field. The results might surprise you.

Offshoring Of German High Tech It Jobs To Low Wage Countries

Author: Andreas Birkholz
Editor: GRIN Verlag
ISBN: 3638332314
File Size: 46,89 MB
Format: PDF, Kindle
Read: 9669

Master's Thesis from the year 2004 in the subject Business economics - Business Management, Corporate Governance, grade: 60 points = 2,5 (B), Anglia Ruskin University (Ashcroft International Business School), course: Master Thesis, 43 entries in the bibliography, language: English, abstract: The relocation of jobs to low-wage countries (offshoring) has been a widely used approach of European companies in search of competitive advantage during the recent decades. Whereas in the past production and manufacturing were affected, now the services industry starts to use this option. IT and telecommunications are among the most important services branches of the Western European economies today. Offshoring is becoming a macro-economic problem in these countries because a lot of jobs will be lost. This dissertation researches the impact of offshoring on the German IT industry. Furthermore it points out the consequences for project management, quality assurance and human resources management. It highlights the pros and cons for the offshoring companies as well as the concerned employees. This research starts with a detailed literature review that clarifies important key terms and outlines the key findings of other authors. After that the methodology chapter describes the theoretical framework of this dissertation. Within the scope of this research a survey was conducted among 335 German IT companies. As the surveyed companies are primarily small and medium-sized enterprises (SME) it ascertains the attitudes of this type of firms towards offshoring. The subsequent case study of the telecom supplier Alcatel shows the point of view of a global player on offshoring. At the end, the analysis of the results of the survey and the conclusions from the case study lead to the recommendations for large companies, SMEs and the affected IT employees. The key finding of this dissertation is, that offshoring is a growing trend that no German IT company can deny regardless of its size. Currently the willingness for offshoring is strongly increasing, which means that many firms are in force to deal with this topic and the German IT employees must cope with changing demands in kind of IT jobs.

Outsourcing And Offshoring Of Professional Services Business Optimization In A Global Economy

Author: Gupta, Amar
Editor: IGI Global
ISBN: 1599049732
File Size: 40,62 MB
Format: PDF
Read: 2384

"This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, would make an invaluable addition to any reference library"--Provided by publisher.

Handbook Of Research On Global Information Technology Management In The Digital Economy

Author: Raisinghani, Mahesh S.
Editor: IGI Global
ISBN: 1599048760
File Size: 27,33 MB
Format: PDF, Mobi
Read: 3445

Includes the most important issues, concepts, trends and technologies in the field of global information technology management, covering topics such as the technical platform for global IS applications, information systems projects spanning cultures, managing information technology in corporations, and global information technology systems and socioeconomic development in developing countries.

The Handbook Of Global Outsourcing And Offshoring

Author: I. Oshri
Editor: Springer
ISBN: 0230251072
File Size: 80,12 MB
Format: PDF, ePub, Mobi
Read: 2680

This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.

Selected Readings On Information Technology Management Contemporary Issues

Author: Kelley, George
Editor: IGI Global
ISBN: 1605660930
File Size: 65,49 MB
Format: PDF, ePub
Read: 1129

"This book presents quality articles focused on key issues concerning the management and utilization of information technology"--Provided by publisher.

It Outsourcing Concepts Methodologies Tools And Applications

Author: St.Amant, Kirk
Editor: IGI Global
ISBN: 1605667714
File Size: 62,38 MB
Format: PDF, ePub, Mobi
Read: 9166

"This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.

The Role Of Organisational Change Management In Offshore Outsourcing Of Information Technology Services

Author: T. R. Ramanathan
Editor: Universal-Publishers
ISBN: 1599427095
File Size: 53,93 MB
Format: PDF
Read: 623

This research study seeks to understand the nature of organisational change with respect to offshore outsourcing of information technology services in a multinational pharmaceutical company, and to examine the effectiveness of approaches used to manage this change so that lessons may be drawn from these experiences. Despite the abundant literature on effective organisational change management, the key factors that need to be managed properly at different stages of the offshore outsourcing process are not well understood. The research adopts a processual view to paint a broad picture of the issues involved in these different stages. A generic process model of change, based on the review of the change literature, was first developed to represent how change was intended to occur. This model focuses on the following four stages in the change process: context, diagnosis and planning, implementation, and institutionalisation. The research employs an interpretive case study approach and draws on fieldwork from three independent information systems departments (cases) of the company, where offshore outsourcing programmes were implemented. Qualitative data from semi-structured interviews, direct observation and document analysis are analysed by applying the generic process model to produce a detailed account of the way in which change was managed in the case organisations. The findings reveal that a combination of contextual factors, both external and internal to the company, influenced the adoption and use of offshore outsourcing in the case organisations. Externally, the economic forces were found to be the main catalyst for the change, while internally the role of the executive leadership and the lack of internal resources further explain the motivations behind the adoption of offshore outsourcing. The study illustrates that achieving successful outcomes from offshore outsourcing activities critically depends on the organisation adequately addressing a number of factors, such as conveying a sense of urgency, developing and communicating the vision, identifying the benefits of change and how they will be delivered, generating short-term wins, providing education and training, developing a fit between the change and organisational culture, etc., throughout the change process. The findings also highlight the effects of offshore outsourcing on the case organisations, including change in job roles and responsibilities and organisational learning activities that enable corrective actions to improve change management efforts. An important contribution of this research is the development of a model providing a more comprehensive understanding of the change process associated with the implementation of offshore IT outsourcing. Recommendations for policy makers and change managers to improve change management practice based on the research findings, as well as recommendations for further research, form a significant part of the conclusions.

Is Offshoring

Author: Markus Westner
Editor: Springer Science & Business Media
ISBN: 3834984078
File Size: 66,55 MB
Format: PDF, Kindle
Read: 7988

Markus Westner examines the IS offshoring phenomenon from the perspective of German companies. Based on interviews with industry experts, he identifies evaluation criteria for selecting projects for offshoring, and examines determinants of IS offshore project success in German companies based on a statistical analysis of 304 projects using structural equation modeling.

Plunkett S Outsourcing Offshoring Industry Almanac Outsourcing And Offshoring Industry Market Research Statistics Trends Leading Companies

Author: Jack W. Plunkett
Editor: Plunkett Research, Ltd.
ISBN: 1593920881
File Size: 58,10 MB
Format: PDF, ePub, Docs
Read: 2814

Contains trends, statistical tables, and an industry glossary. This almanac presents over 300 profiles of outsourcing and offshoring industry firms. It also includes addresses, phone numbers, and executives.

The Oxford Handbook Of Offshoring And Global Employment

Author: Ashok Bardhan
Editor: Oxford University Press
ISBN: 0199765901
File Size: 12,17 MB
Format: PDF, ePub, Mobi
Read: 161

The book contains essays from around the world addressing how globalization and offshoring have affected employment structure and job creation in both developing and developed countries.

Offshoring And Employment Trends And Impacts

Author: OECD
Editor: OECD Publishing
ISBN: 9264030948
File Size: 11,19 MB
Format: PDF
Read: 5717

This report defines offshoring in detail, describes the wide-ranging effects that offshoring can have on employment both positively and negatively, and outlines the policy implications, suggesting ways to limit the downside of offshoring while building trust among stakeholders.

Offshoring Opportunities

Author: John Berry
Editor: John Wiley & Sons
ISBN: 0471773646
File Size: 45,14 MB
Format: PDF, ePub, Docs
Read: 345

offshoring opportunities is on target for today's marketplace "This book provides a much needed framework for offshoring that supports making sound business decisions in this area, and it can help guide the management of the resulting offshore relationship in an efficient and effective manner. John brings clarity and structure to this broad and complex subject." -Jim Maloney Chief Security Executive Corillian Corporation "An extremely well-written and researched book. Starts with a good background on the political and cultural implications of offshoring and proceeds to provide an invaluable guide to take the reader through the sourcing decision and how to make it." -Charly Paelinck Vice President of Application Development Harrah's Casino "We evaluate many different offshoring and site selection decisions each year for our clients, and I encourage every executive faced with these quandaries to consider the strategies discussed in this book. Offshoring Opportunities can be used as a practical review before investing millions, and it may just help you avoid several unintended consequences." -Jay Doherty Principal Mercer Human Resource Consulting

Competence Based Decision Support For The Offshoring Of Automotive Product Development Processes To India

Author: Sanket Bhatia
Editor: GRIN Verlag
ISBN: 3640909283
File Size: 41,71 MB
Format: PDF, Kindle
Read: 1387

Master's Thesis from the year 2006 in the subject Business economics - Supply, Production, Logistics, grade: 1.3, Hamburg University of Technology, language: English, abstract: The increasing importance of offshoring as a strategic tool for firms which possess substantial resources in high-cost locations is reflected in the increasing quantity and value of work being offshored. The offshoring of Automotive Product Development Processes (generically called Automotive Engineering Services) serves not only to reduce developmental costs for firms, but can also help firms develop resources in fast-growing markets, which can also act as an important source of future revenue. The trend of offshoring Automotive Engineering Services (ES) activities to India is becoming increasingly important. Of the $15 billion offshore ES market (including automotive and other ES activities), India claimed 12% in 2005 . Experts claim that this value will increase to $40 billion by 2020, representing a market share of 25%. The increasing importance of ES offshoring is reflected in increasing investments and acquisitions of Indian firms in this business area. The dynamic situation being faced by firms wishing to offshore ES work to India necessitates a decision support methodology, which was outlined in this work. Introduction to Present Work The present project aimed to provide offshoring decision support to automotive product development firms located in Germany/W. Europe by answering the following two questions: 1.Which process steps in the automotive product development process are best offshored? Which process steps should be retained in-house, onshore? 2.In case of offshore partnerships, which criteria may be used to evaluate prospective offshore partners? Offshoreability The offshoreability of an organizational process may be defined as the ease with which it may be offshored to another location, without losing any of its value or efficiency. Offshoreability thus depends on many

The Handbook Of Global Outsourcing And Offshoring

Author: Ilan Oshri
Editor: Palgrave Macmillan
ISBN: 0230293522
File Size: 73,38 MB
Format: PDF
Read: 6492

A fully revised and updated edition of this essential book from the world's leading outsourcing experts. The global outsourcing market for IT and business services exceeded $485 billion in 2011 and is set to grow at 8-10% per annum until 2015. Of this, $65 billion was offshore outsourcing where some estimates suggest an annual growth rate of 15-20% over the next five years. Furthermore, over 50 per cent of the Fortune Global 500 had offshored IT and business process activities through captive centres, representing $9 billion of business. The expansion of outsourcing and offshoring, and the emergence of new sourcing models are challenging existing management practices. It has become increasingly important to understand the phenomena, not least as a basis for suggesting what directions it will take, its impacts, how it has been conducted, and how its management can be better facilitated. This book offers a broad perspective on various issues relating to the sourcing of IT and business processes and services in a company, national and global contexts. The authors examine both the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop prior to entering a relationship but also that they should develop as a result of their interactions with each other.