Organizational Listening

Author: Jim Macnamara
Editor:
ISBN: 9781433130526
File Size: 52,65 MB
Format: PDF
Read: 778
Download

Organizations, which are central in contemporary industrialized and post-industrial societies, including government departments and agencies, corporations, and non-government organizations, claim to want and practice two-way communication, dialogue, and engagement with citizens, customers, employees, and other stakeholders and publics. But do they in reality? Voice - speaking up - is recognized as fundamental for democracy, representation, and social equity. But what if governments, corporations, institutions, and NGOs are not listening? This book reports the findings of a two-year, three-continent study that show that public and private sector organizations devote substantial and sometimes massive resources to construct an ‘architecture of speaking’ through advertising, PR, and other public communication practices, but listen poorly, sporadically, and sometimes not at all. Beyond identifying a ‘crisis of listening’ in modern societies, this landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that urgent attention to organizational listening is essential for maintaining healthy democracy, organization legitimacy, business sustainability, and social equity. This research is essential reading for all scholars, students, and practitioners involved in politics; government, corporate, marketing, and organizational communication; public relations; and all those interested in democratic participation, media, and society.
Organizational Listening
Language: en
Pages: 386
Authors: Jim Macnamara
Categories: Communication in organizations
Type: BOOK - Published: 2015-11-29 - Publisher:

Organizations, which are central in contemporary industrialized and post-industrial societies, including government departments and agencies, corporations, and non-government organizations, claim to want and practice two-way communication, dialogue, and engagement with citizens, customers, employees, and other stakeholders and publics. But do they in reality? Voice - speaking up - is recognized
Applied Organizational Communication
Language: en
Pages: 469
Authors: Thomas E. Harris, Thomas E. Harris (Ph. D.), Mark D. Nelson
Categories: Business & Economics
Type: BOOK - Published: 2008 - Publisher: Taylor & Francis

Applied Organizational Communication provides a current, in-depth analysis of the theories and practices critical to understanding organizational communication concepts in a global environment. Exploring the diverse communication challenges in today's organizations, this text: Explains the impact of critical environmental influences on all levels; Provides extensive discussion of teams, leadership, technology,
The Power of Strategic Listening
Language: en
Pages: 182
Authors: Laurie Lewis
Categories: Business & Economics
Type: BOOK - Published: 2019-10-16 - Publisher: Rowman & Littlefield

Is Your Organization Designed to Listen demonstrates that listening is an invaluable tool for strategic action that is essential to the success of contemporary organizations. Lewis gives organizations the tools to assess and improve their techniques for listening, including development of how they process and respond to what is heard.
Applied Organizational Communication
Language: en
Pages: 528
Authors: Thomas E. Harris
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2002-04-01 - Publisher: Routledge

Applied Organizational Communication provides a current, in-depth analysis of the theories and practices critical to understanding organizational communication concepts in a global environment. Exploring the diverse communication challenges in today’s organizations, this text: Explains the impact of critical environmental influences on all levels; Provides extensive discussion of teams, leadership, technology,
Affiliation in the Workplace
Language: en
Pages: 257
Authors: Ron Elsdon
Categories: Business & Economics
Type: BOOK - Published: 2003 - Publisher: Greenwood Publishing Group

This book draws on studies that quantify the link between individual development and organizational value creation. Strengthening this link is key to building a strong sense of affiliation and a more productive workforce. The author provides frameworks for characterizing the workforce, listening to the organization, using inclusion as a key