Positively Outrageous Service

Author: T. Scott Gross
Editor: Grand Central Pub
ISBN: 9780446394680
File Size: 36,45 MB
Format: PDF, ePub, Docs
Read: 3951
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A business consultant and service guru details how to really prosper in today's tough business world by providing service above and beyond the call of duty. In this dynamic, fascinating book, T. Scott Gross shows how anyone can take customer service to a whole new level every day of the year using creative methods.

Pocket Pos

Author: T. Scott Gross
Editor:
ISBN:
File Size: 44,13 MB
Format: PDF, ePub, Mobi
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Leading Your Positively Outrageous Service

Author: T. Scott Gross
Editor:
ISBN:
File Size: 40,61 MB
Format: PDF, Kindle
Read: 5125
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World Class Courtesy

Author: National Performance Review (U.S.)
Editor: Headline Book Publishing
ISBN:
File Size: 18,64 MB
Format: PDF, ePub
Read: 306
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Innkeeping

Author:
Editor:
ISBN:
File Size: 57,32 MB
Format: PDF, ePub
Read: 1193
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Official Gazette Of The United States Patent And Trademark Office

Author:
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ISBN:
File Size: 79,71 MB
Format: PDF, Docs
Read: 6889
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Entrepreneurship

Author: Steve Mariotti
Editor: Prentice Hall
ISBN:
File Size: 20,23 MB
Format: PDF, ePub, Mobi
Read: 3474
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Written by an award-winning expert demystifies the process of starting a business by presenting difficult economic, financial and business concepts in a manner easily understood by beginners. This book addresses the demands of integrating workplace relevant activities to meet academic standards. Placing an emphasis on developing business plans, it can be used as a professional resource for anyone looking to start their own business. An excellent resource for anyone looking to start their own small business!

Bowker S Complete Video Directory 2000

Author:
Editor:
ISBN: 9780835243117
File Size: 63,52 MB
Format: PDF, Mobi
Read: 1231
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Insite

Author:
Editor:
ISBN:
File Size: 77,31 MB
Format: PDF
Read: 6066
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Excellence In Coaching

Author: Jonathan Passmore
Editor: Kogan Page Publishers
ISBN: 1789665485
File Size: 22,72 MB
Format: PDF
Read: 2364
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How can you achieve coaching excellence? Use the latest research and insights from some of the biggest industry names in this fully revised fourth edition, which provides a diverse range of theory, tools and models for students and practicing coaches alike. Excellence in Coaching is a comprehensive guide presenting the latest cutting-edge thinking in the field of workplace coaching. Published with the Association for Coaching, this book covers all key components of the coaching process, and examines a diverse range of coaching models including behavioural and transpersonal coaching, enabling coaches and trainers to adapt their approach and excel in their professional practice. With updates to incorporate the latest thinking and insights, this revised fourth edition of Excellence in Coaching also contains a wealth of fresh material, including new chapters on establishing a coaching business, neuroscience coaching, psychodynamic coaching and understanding the coaching relationship. Featuring tips, checklists and tools, and a collection of best-practice material from some of the biggest names in the profession including Sir John Whitmore, Peter Hawkins and David Clutterbuck. This remains essential reading for practising coaches as well as for students.

Funworld

Author:
Editor:
ISBN:
File Size: 73,73 MB
Format: PDF, ePub
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Achieving Service Excellence

Author: Myron D. Fottler
Editor:
ISBN:
File Size: 46,31 MB
Format: PDF
Read: 7437
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On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete successfully in today's customer-driven market. Enhance your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this valuable guide presents the best available information on providing superior service.

Independence Day

Author:
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ISBN: 9781879234475
File Size: 61,72 MB
Format: PDF, ePub, Docs
Read: 639
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Marketing Health Services

Author:
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ISBN:
File Size: 67,29 MB
Format: PDF, ePub, Mobi
Read: 9670
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Convenience Store News

Author:
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ISBN:
File Size: 68,31 MB
Format: PDF, ePub, Mobi
Read: 1412
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The Yearbook Of Experts Authorities Spokespersons

Author: Broadcast Interview Source (Firm)
Editor: Broadcast Interview Source
ISBN: 9780934333306
File Size: 20,98 MB
Format: PDF, Docs
Read: 1732
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How To Get What You Want From Almost Anybody

Author: T. Scott Gross
Editor: Hci
ISBN: 9781558743717
File Size: 30,95 MB
Format: PDF, ePub
Read: 8015
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The author of Positively Outrageous Service reveals his secrets for dealing with everyone, from waiters and salesclerks to car salesmen and real estate agents. Full of insightful anecdotes and easy-to-use checklists, this valuable book will ensure that readers will get full attention wherever they go for service.

The Film Journal

Author:
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ISBN:
File Size: 69,96 MB
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The Experience Economy Updated Edition

Author: B. Joseph Pine II
Editor: Harvard Business Press
ISBN: 1422143430
File Size: 10,75 MB
Format: PDF, Docs
Read: 2750
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In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable—and lucrative—impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do you make yours stand out? Welcome to the new Experience Economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples—including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others—to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.