Running An Effective Help Desk

Author: Barbara Czegel
Editor: Wiley
ISBN: 9780471248163
File Size: 29,18 MB
Format: PDF, Docs
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The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This book is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Second Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this book tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. Drawing upon her extensive experience as a leading North American expert on Help Desk planning and management, author Barbara Czegel: * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects. On the companion website you'll find: * Real-life Web-based Help Desk examples * All the templates from the book in HTML and Word formats.
Running an Effective Help Desk
Language: en
Pages: 376
Authors: Barbara Czegel
Categories: Computers
Type: BOOK - Published: 1994-12-06 - Publisher:

This survival manual for Help Desk managers and staff presents practical strategies and tactics to enable Help Desks to add value to their enterprise. Includes suggestions for staffing, managing and selling a Help Desk, and helpful solutions to the problems of dealing with the changing face of technology and the
Running an Effective Help Desk
Language: en
Pages: 394
Authors: Barbara Czegel
Categories: Computers
Type: BOOK - Published: 1998 - Publisher: Wiley

The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This book is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager
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Language: en
Pages: 674
Authors: Fred Beisse
Categories: Computers
Type: BOOK - Published: 2012-03-26 - Publisher: Cengage Learning

Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools students need most to
Networking For Dummies
Language: en
Pages: 480
Authors: Doug Lowe
Categories: Computers
Type: BOOK - Published: 2020-07-14 - Publisher: John Wiley & Sons

Set up a secure network at home or the office Fully revised to cover Windows 10 and Windows Server 2019, this new edition of the trusted Networking For Dummies helps both beginning network administrators and home users to set up and maintain a network. Updated coverage of broadband and wireless
How to Manage the IT Help Desk
Language: en
Pages: 372
Authors: Noel Bruton
Categories: Business & Economics
Type: BOOK - Published: 2012-07-26 - Publisher: Routledge

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most